Dictation HubReverse Logistics: Returns & RMA Workflows
Exercise 1(1/11)

Dialogue & Lyrics

11 lines
#01
黎小姐，客户要退货，走什么流程？
Lí xiǎo jiě kè hù yào tuì huò zǒu shén me liú chéng
Ms. Li, the customer wants to return the goods. What is the process?
#02
退货流程七天内申请。
Tuì huò liú chéng qī tiān nèi shēn qǐng
Return process must be applied within seven days.
#03
质检返修先判定责任。
Zhì jiǎn fǎn xiū xiān pàn dìng zé rèn
Quality control will determine responsibility for repairs.
#04
退款三个工作日。
Tuì kuǎn sān gè gōng zuò rì
Refund within three working days.
#05
二次销售品入B区。
Èr cì xiāo shòu pǐn rù qū
Resale items go to Zone B.
#06
Flow đổi trả我发模板。
Wǒ fā mú bǎn
I will send the return flow template.
#07
template CS script含中越话术。
Hán zhōng yuè huà shù
The customer service script includes both Chinese and Vietnamese dialogues.
#08
范总监批准免退货运费试点。
Fàn zǒng jiān pī zhǔn miǎn tuì huò yùn fèi shì diǎn
Director Fan approved the pilot for waiving return shipping fees.
#09
陈主管培训客服。
Chén zhǔ guǎn péi xùn kè fú
Manager Chen trains customer service.
#10
客户满意第一。
Kè hù mǎn yì dì yī
Customer satisfaction comes first.
#11
执行。
Zhí xíng
Execute.
#1/11
黎小姐，客户要退货，走什么流程？
Lí xiǎo jiě kè hù yào tuì huò zǒu shén me liú chéng