Dictation HubDefective Goods Complaints & RMA Claims
Exercise 1(1/11)

Dialogue & Lyrics

12 lines
#01
王经理您好，附件是我司收到的五千套螺栓抽检报告，锈蚀率百分之八。
Wáng jīng lǐ nín hǎo fù jiàn shì wǒ sī shōu dào de wǔ qiān tào luó shuān chōu jiǎn bào gào xiù shí lǜ bǎi fēn zhī bā
Hello, Manager Wang, attached is the inspection report for 5,000 sets of bolts, with an 8% rust rate.
#02
收到，我们重视，请提供现场举证照片和箱号。
Shōu dào wǒ men zhòng shì qǐng tí gōng xiàn chǎng jǔ zhèng zhào piān hé xiāng hào
Received, we take this seriously. Please provide on-site evidence photos and box numbers.
#03
照片和温湿度记录已在附件二，共四百套不合格。
Zhào piān hé wēn shī dù jì lù yǐ zài fù jiàn èr gòng sì bǎi tào bù hé gé
The photos and temperature and humidity records are in Appendix 2, with 400 sets failing.
#04
我们申请索赔货值百分之八十，约六千四百美元。
Wǒ men shēn qǐng suǒ péi huò zhí bǎi fēn zhī bā shí yuē liù qiān sì bǎi měi yuán
We are applying for compensation for 80% of the value, approximately $6,400.
#05
比例偏高，需第三方检测后再定赔偿比例。
Bǐ lì piān gāo xū dì sān fāng jiǎn cè hòu zài dìng péi cháng bǐ lì
The percentage is too high; we need third-party testing before determining the compensation ratio.
#06
可以，我们承担一半检测费。
Kě yǐ wǒ men chéng dān yí bàn jiǎn cè fèi
That's fine, we will cover half of the testing fee.
#07
请保留不良品封存，勿混用。
Qǐng bǎo liú bù liáng pǐn fēng cún wù hùn yòng
Please keep the defective products sealed and do not mix them.
#08
仓库已单独分区，贴红色标签。
Cāng kù yǐ dān dú fēn qū tiē hóng sè biāo qiān
The warehouse has been separately zoned and labeled with red tags.
#09
希望两周内形成闭环方案。
Xī wàng liǎng zhōu nèi xíng chéng bì huán fāng àn
We hope to finalize the closed-loop plan within two weeks.
#10
我们成立客诉小组，三天内回复。
Wǒ men chéng lì kè sù xiǎo zǔ sān tiān nèi huí fù
We have set up a customer complaint team and will respond within three days.
#11
谢谢。
Xiè xiè
Thank you.
#12
保持沟通。
Bǎo chí gōu tōng
Let's keep in touch.
#1/12
王经理您好，附件是我司收到的五千套螺栓抽检报告，锈蚀率百分之八。
Wáng jīng lǐ nín hǎo fù jiàn shì wǒ sī shōu dào de wǔ qiān tào luó shuān chōu jiǎn bào gào xiù shí lǜ bǎi fēn zhī bā